![]() Also at Terminix, she had served as vice president of strategic sourcing and fleet, Wegner led efforts to categorize and analyze purchasing patterns, increase supplier quality, improve supplier diversity and deliver greater value to the company, as well as managing one of the largest commercial fleets in the United States. ![]() Wegner had been serving as senior vice president of service and operations for Terminix, which operates in 47 states and 22 countries. Replacing Wick as the Franchise Services Group president will be Mary Kay Wegner, who will assume responsibility for the franchise business, which supports independently owned franchise locations employing more than 33,000 people in 15 countries and includes the AmeriSpec, Furniture Medic, Merry Maids, ServiceMaster Clean and ServiceMaster Restore brands. Before joining American Home Shield, Wick held leadership positions in the telecommunications industry and management consulting where he gained experience with retail sales, product marketing, field service, process improvement and systems integration. American Home Shield each year answers over 6 million calls and dispatches contractors more than 3 million times. His team was responsible for delivering all aspects of service to more than 1.5 million customers, delivered via 1,600 call center associates, with home repairs performed by more than 11,000 home-service contractor companies spanning the plumbing, electrical, HVAC, and appliance trades. Previously, he served as vice president of operations for American Home Shield, the largest home warranty company in the nation. The Franchise Services Group supports more than 6,000 independently owned franchise locations with more than 33,000 employees primarily in the United States, Canada, United Kingdom and Japan. Prior to his current role, Wick served as president of the Franchise Services Group, consisting of industry-leading franchise businesses including AmeriSpec, Furniture Medic, Merry Maids, ServiceMaster Clean and ServiceMaster Restore. All Terminix operations will now report to Wick, including branch operations environment, health and safety and customer call centers. Marty Wick will assume a new role as chief operating officer of Terminix. Enterprise Manager is priced at $100,000, plus $10 per managed desktop.MEMPHIS - ServiceMaster announced a pair of key promotions involving members of its corporate executive team. Good tools can pull together information from throughout an enterprise and ensure that it is synchronized and accurate he said. The latest version of BMC's offering is easier to use, has better data access capabilities and provides greater integration of a variety of management tools, he said.Īn effective content management database "is a major enabler of business service and business process management," Ptak said. in Amherst, N.H., said the new version of BMC's Atrium product "probably" gives it an edge over competing products from the likes of CA Inc., IBM's Tivoli Software unit and Hewlett-Packard Co. Rich Ptak, an analyst at Ptak & Associates Inc. While management tools can't completely erase the divisions between business processes and IT systems, the configuration management database is helping to monitor and discover what system components are needed for a business process, such as an e-commerce application, he said. Mary Kay's IT operation manages about 825 servers along with 350 network nodes, according to Moore.
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